Montrose (970) 249-1210 | Delta (970) 874-8821

FREQUENTLY ASKED QUESTIONS

FAQ’s

FAQ

Do you fit contact lenses?

We do. If you wear contact lenses, please bring your lenses along with your prescription and lens specifications to the exam. There is a fitting fee based on the type of contact lens you require.

Is my medical information secure?

Your protected health information (PHI) is confidential. We will share only the information necessary to facilitate your care and to process insurance claims, bills, glasses and medicine prescriptions.

What are my payment options?

We accept cash, check, VISA, MasterCard and Discover. If you believe you will be unable to make full payment of your billed charges, please talk with us about payment arrangements. Bills not paid within 30 days of the bill date will be assessed a $5.00 rebilling fee.

What insurance do you take?

We participate with Medicare, Rocky Mountain HMO and many others.  Please click here for our current list of providers.

What should I bring on the day of my visit?

Please plan to arrive 5-10 minutes prior to your appointment time so that we may update your records. Also, bring your insurance cards, a list of any medicines you take, your glasses and/or contact lenses, and any papers we previously mailed you.  If you want to save time by filling out the Patient Information Form ahead of time, please download it here.

What will an exam cost?

Our staff will be happy to estimate the cost of your visit based on the reason you give us. However, this is only an estimate. The staff will not know what the doctor may diagnose in the course of an examination and whether other tests or treatments may be needed.

Will I be reminded of my appointment?

Our automated call system will attempt to dial your home phone number 2-3 days prior to your visit to remind you of the doctor, location, date and time of your visit.

Will insurance pay for my visit?

Because policies differ, it is the patient’s responsibility to determine if their specific policy will cover the cost of “routine exams”, refraction’s, special tests or surgeries. Any allowable amount not paid by your insurance will be billed directly to you, (including deductibles, co-pays, and any non-covered services.)